Installer App was required by the on-field engineers and the customer to set up the device without any manual hassle and using the laptops on the fields.
2025
Senior UX Designer
Figma, Zeplin, draw.io, Doc
Installer App
Installer App
The Installer app is a user-friendly application that allows you to install your device on your vehicle quickly, eliminating complicated procedures and making the installation straightforward. Whether you're a seasoned tech expert or a beginner, the Installer app is designed to simplify the process of connecting your device to your vehicle.
About the Project
About the Project
Streamlining installation experience through an intuitive user interface tailored specifically for installation tasks, reducing complexity and errors compared. And meet the specific needs of the installation process by providing the features and functionalities required for installation.
Streamlining installation experience through an intuitive user interface tailored specifically for installation tasks, reducing complexity and errors compared. And meet the specific needs of the installation process by providing the features and functionalities required for installation.
My Role and Responsibilities
My Role and Responsibilities
As a product and UX designer, I was involved in all the stages of the design process: research, strategy, design and user testing.
As a product and UX designer, I was involved in all the stages of the design process: research, strategy, design and user testing.
Team
Team
I was the sole designer along with a product manager and 2 developers.
I was the sole designer along with a product manager and 2 developers.
Timeline
Timeline
3 months
3 months
Currently the app has been developed for the field engineers but we are planning and strategizing to provide installer app to the user to do installation of the device themselves.
Currently the app has been developed for the field engineers but we are planning and strategizing to provide installer app to the user to do installation of the device themselves.
Outcome
By moving from a fragmented mobile web experience to a purpose-built installer app, we significantly improved efficiency and reliability.
By moving from a fragmented mobile web experience to a purpose-built installer app, we significantly improved efficiency and reliability.
240
240
%
%
Increase in task completion rate
400
400
%
%
Reduction in installation time from 18 to 10 mins
480
480
%
%
Reduction in support calls per 100 installs
Problem
Problem
Installing the device was a tedious, time-consuming method and not feasible for business prospects
Installing the device was a tedious, time-consuming method and not feasible for business prospects
There was a lot of hassle in installing the device using a mobile browser
The person had to install the new devices using two separate platforms, one to add vehicle and other to install device on vehicle.
The process was complicated and complex.
Sometimes, they also don’t know whether the device was successfully setup or not. There was no dedicated app.
There was a lot of hassle in installing the device using a mobile browser
The person had to install the new devices using two separate platforms, one to add vehicle and other to install device on vehicle.
The process was complicated and complex.
Sometimes, they also don’t know whether the device was successfully setup or not. There was no dedicated app.
Solution
Solution
Solution
Device installer app that allows users to set up devices quickly and easily on the vehicle with less effort. With this app, users can update devices, create vehicles for installation and maintain logs of detached and attached devices.
Device installer app that allows users to set up devices quickly and easily on the vehicle with less effort. With this app, users can update devices, create vehicles for installation and maintain logs of detached and attached devices.
Streamlines the entire process.
Make it a hassle-free experience.
Reduce the frustration of complicated installations.
Eliminate all the problems with just one app!
User can do all required processes within the app before installing the device.
Streamlines the entire process.
Make it a hassle-free experience.
Reduce the frustration of complicated installations.
Eliminate all the problems with just one app!
User can do all required processes within the app before installing the device.
Design Process
Design Process
Design Process
As experience designer for this project I was resposible for the both research and interface.
As experience designer for this project I was resposible for the both research and interface.
Strategy, Ideation, Persona, Flows, Wireframes and Prototyping
I was resposible for gathering the requirements and working on the concepting, creating the personas.
Target Audience
Target Audience
Target Audience
Field engineers are tasked with managing technical functions, testing equipment, handling repairs, managing devices, and conducting devices inspections. The major task is to manage field activities such as maintenance of the device and installation of the new devices.
Field engineers are tasked with managing technical functions, testing equipment, handling repairs, managing devices, and conducting devices inspections. The major task is to manage field activities such as maintenance of the device and installation of the new devices.
End User
Truck Industry
Bus Industry
Genset Industry
Construction Industry
The goal is to provide a app so simple which can consumed by users to install devices on there vehicles by themselves.
Persona
Persona
Persona
The persona I have developed is based on all the data points I have collected during my conversations with users. This persona has been instrumental in keeping my users at the center of the solutions I arrive at. It has given me a better understanding of their goals and pain points.
The persona I have developed is based on all the data points I have collected during my conversations with users. This persona has been instrumental in keeping my users at the center of the solutions I arrive at. It has given me a better understanding of their goals and pain points.
Experienced
Experienced
Experienced
Inexperienced
Inexperienced
Inexperienced
Insights
Insights
Insights
Based on our persona research, we discovered that on-field engineers require an app that can help them complete their tasks with ease and quickly.
Based on our persona research, we discovered that on-field engineers require an app that can help them complete their tasks with ease and quickly.
Based on our persona research, we discovered that on-field engineers require an app that can help them complete their tasks with ease and quickly.
User find it challenging to install devices inside a truck using a laptop and mobile browser, which is why they prefer to have a dedicated app for the job.
User find it challenging to install devices inside a truck using a laptop and mobile browser, which is why they prefer to have a dedicated app for the job.
User find it challenging to install devices inside a truck using a laptop and mobile browser, which is why they prefer to have a dedicated app for the job.
Features
01
02
Installation
in Progress
03
The user can do multiple
installation in one go, and the see
progress of the installations
Streamlines the entire process
Streamlines the entire process
The installation process is now much simpler and intuitive, making device installation easy. The app has covered all the features and functionalities required for installation, Making it a hassle-free experience.
The installation process is now much simpler and intuitive, making device installation easy. The app has covered all the features and functionalities required for installation, Making it a hassle-free experience.
The installation process is now much simpler and intuitive, making device installation easy. The app has covered all the features and functionalities required for installation, Making it a hassle-free experience.
Eliminate all the problems with just one app
Eliminate all the problems with just one app
The app seamlessly saves all the logs, whether installing or detaching the device from the vehicle.
The app seamlessly saves all the logs, whether installing or detaching the device from the vehicle.
The app seamlessly saves all the logs, whether installing or detaching the device from the vehicle.
Users can do all required processes within the app before installing the device
Users can do all required processes within the app before installing the device
Users can add vehicles, update devices, manage vehicles and devices, and install them all in the same app.
Users can add vehicles, update devices, manage vehicles and devices, and install them all in the same app.
Users can add vehicles, update devices, manage vehicles and devices, and install them all in the same app.
Information Architecture
Information Architecture
Information Architecture
Based on our persona research, we discovered that on-field engineers require an app that can help them complete their tasks with ease and quickly.
Based on our persona research, we discovered that on-field engineers require an app that can help them complete their tasks with ease and quickly.
User Flow
User Flow
User Flow
The first flow represents the investigation to understand the actions required by a user to complete a defined task. There was much improvement when I was working on the initial user flow to make it more valuable and easy to understand.
The first flow represents the investigation to understand the actions required by a user to complete a defined task. There was much improvement when I was working on the initial user flow to make it more valuable and easy to understand.
Ideate
Ideate
Ideate
After gathering and collecting all data points, I started to generate ideas based on the same created rough Sketches.
After gathering and collecting all data points, I started to generate ideas based on the same created rough Sketches.
Lo-fi Wireframes
Lo-fi Wireframes
Lo-fi Wireframes
Low-fidelity wireframes are basic wireframes in which I outline blueprints for app screens. This help me communicate with my team “the idea”,
Low-fidelity wireframes are basic wireframes in which I outline blueprints for app screens. This help me communicate with my team “the idea”,
Hi-fi Wireframes
Hi-fi Wireframes
Hi-fi Wireframes
Later in the stage after all the discussion with team. I had develop the high-fidelity mockups for the App.
Later in the stage after all the discussion with team. I had develop the high-fidelity mockups for the App.
Thank you for watching
Thank you for watching
Thank you for watching
If you like what you see and want to work together, get in touch!
ruchikasdesign@gmail.com
Installer App
The Installer app is a user-friendly application that allows you to install your device on your vehicle quickly, eliminating complicated procedures and making the installation straightforward. Whether you're a seasoned tech expert or a beginner, the Installer app is designed to simplify the process of connecting your device to your vehicle.
Installer App
The Installer app is a user-friendly application that allows you to install your device on your vehicle quickly, eliminating complicated procedures and making the installation straightforward. Whether you're a seasoned tech expert or a beginner, the Installer app is designed to simplify the process of connecting your device to your vehicle.